Contact Us
Do you have a question or comment? Use the form below to send us a message or contact us directly by email at contact@rosa-bijoux.com:
Contact form
FAQ
Your answer might be in our frequently asked questions:
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How do I make a return or exchange?
Go to the Returns & Exchanges section where everything is explained.
How can I track my order?
As soon as your order is shipped ( within 24 business hours ), you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery in the " Track my Order " section or on the laposte.fr website under the package tracking section.
Can I wear the jewelry in the shower or while swimming?
Yes, our stainless steel jewelry can be worn in the shower and when swimming. It will not rust or corrode when exposed to water. However, it is advisable to dry it thoroughly after prolonged exposure to water.
I get allergic reactions when I wear jewelry.
Our jewelry is made of stainless steel, a hypoallergenic material.
They are designed not to cause allergic reactions, except in very rare cases (people with extreme sensitivity). This makes them an ideal choice for people with sensitive skin.
How can we best preserve (maintain) them?
To keep them in perfect condition, follow these simple tips:
- Cleaning: Use a soft cloth with soapy water to clean your jewelry. Rinse them with clean water and dry them carefully.
- Avoid: Chlorine (swimming pool, jacuzzi), household or abrasive products, and products containing alcohol (such as nail polish remover).
- Storage: Store your jewelry in a dry place to maintain its shine.
By following these precautions, you guarantee their longevity and beauty.
Visit our maintenance guide to learn more.
Who are you ?
We are Julia & Rémi , for us, fashion is not just about clothes or accessories, it is a way to express ourselves , to reveal our personality and to give free rein to our imagination .
At the heart of Rélia, you are our priority. Our mission is to choose each piece of jewelry with you in mind , to enrich your life , reflect your personality and make you feel unique .
After all, this shop lives thanks to you, it belongs to you as much as it belongs to us!
Learn more: OUR STORY
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SATISFIED OR REFUNDED
Returns or exchanges are possible within 14 days.
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24/7 CUSTOMER SERVICE
Write to us via our online form