General Conditions of Sale and Use

These general terms and conditions of sale and use govern all sales made by Rélia Bijoux via its website réliabijoux.com. By accessing our site and using our services, you agree to the terms and conditions described below. Please read them carefully.

1. Acceptance of the general conditions of sale and use

By using our site and placing an order with Rélia Bijoux, you agree to be bound by these terms and conditions of sale and use, as well as all policies and terms referenced herein or accessible by hyperlink. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

2. Use of the site

You agree to use our site only for lawful purposes and in accordance with these terms and conditions of sale and use. You agree not to use our site for any activity that is unlawful or prohibited by law.

3. Intellectual property

All content on our site, including but not limited to text, graphics, logos, images, audio clips, videos, data, software, and source code, is the exclusive property of Rélia Bijoux. You agree to respect all intellectual property rights in our site and not to reproduce, copy, distribute, transmit, display, sell, license, or otherwise exploit such content without our prior permission.

4. Products

The items subject to these terms and conditions are those presented on our online store, réliabijoux.com, and are clearly identified as being marketed and shipped by Rélia Bijoux. Their availability is subject to current stocks. Each product is described and illustrated with the greatest precision to best reflect its characteristics.

5. Order

The Customer of the site must be a consumer, a natural person of legal age and legal capacity. To place an order, you must complete the order form available on our site. The sale will be considered final after sending the order confirmation by email and receipt of the full price.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be dealt with within the framework of a possible exchange and the guarantees below.

In certain cases, including non-payment, incorrect address or other problem with the customer's account, Rélia Bijoux reserves the right to block the order until the problem is resolved.

For any questions regarding order tracking, you can contact us by email: contact@reliabijoux.com .

6. Payment method

Placing an order on our online store implies a payment commitment on the part of the customer. Therefore, to finalize their order, the customer must make full payment on the same day as the order, using the credit card payment method. By making the payment, the customer guarantees to Rélia Bijoux that they have the necessary authorizations to use this payment method.

However, Rélia Bijoux reserves the right to suspend any order management and delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations, or in the event of non-payment.

7. Price

Rélia Bijoux reserves the right to modify its prices at any time, while committing to applying the current rates indicated at the time of the order, subject to their availability at that date. The prices displayed include the VAT applicable at the time of the order, and any change in the VAT rate will be automatically reflected in the price of the products. Similarly, any changes in taxes or contributions may also affect the selling price of the products. Thus, the customer can be assured that the prices charged always reflect the market conditions at the time of purchase.

8. Delivery and Refund Policy

We make it a point of honor to ensure the availability and delivery of our products as quickly as possible. Shipments are generally made upon receipt of the order (working days), except in the case of exceptional circumstances or temporary closure of our online store, which we will clearly inform you of on our homepage.

Shipping times begin from the order registration date indicated in the order confirmation email. However, in some cases, this period may extend up to 30 working days after the order has been placed (contract concluded). If, for any reason, we are unable to meet this deadline, we invite you to contact us to agree on a reasonable extension.

If this additional period is not respected, you have the right to terminate the contract. You can inform us of your decision by registered letter with acknowledgment of receipt after exchange by email, contact@reliabijoux.com . In this case, we undertake to reimburse you in full within 14 days of receiving your notification of termination of the contract.

If a product you ordered is unavailable, we will notify you as soon as possible. You will then have the option to cancel your order and request a full refund within 14 days of payment, or to exchange the product.

9. Delivery Terms

Our products are delivered according to the terms and conditions specified during your order. We ship your purchases to the address you specified during the ordering process. It is your responsibility to verify the accuracy of the information provided. Any package not delivered due to an incorrect or incomplete address will not be reshipped.

All our deliveries are made with a tracking number. Therefore, if the carrier's tracking indicates that the package has been delivered to the provided address, the order will be considered delivered. In the event of a dispute or problem after this delivery confirmation, Rélia Bijoux cannot be held responsible.

We encourage you to check the condition of the packaging upon receipt. If it is damaged, please notify us immediately.

For products requiring a return, you must contact our customer service at the following address: contact@reliabijoux.com , within 14 days of receipt. No returns will be accepted without prior contact. Upon your request, return instructions will be sent to you by email. The return can only be accepted if the product is in its original condition, unworn, and in its original packaging. The customer must also provide us with the tracking number of the return package.
In accordance with our return policy, return shipping costs are the responsibility of the customer.

For any complaint concerning a delivery error or non-conformity of the products compared to the order, the customer also has a period of 14 days following receipt to send us a request by e-mail to contact@reliabijoux.com .

Complaints must be made within the time limits and in accordance with the procedures indicated above. Any claim made after the deadline or in a non-compliant manner will not be considered and will release Rélia Bijoux from any liability.

10. Application of the Right of Revocation

In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, the customer has 14 days from receipt of their order to return any unsatisfactory item and request an exchange or refund, at no additional cost, except for return costs.

Returns must be made in their original and complete condition, including packaging, accessories and instructions, allowing them to be resold as new, and must be accompanied by the purchase invoice.

Please note that damaged, soiled, or incomplete products will not be accepted for return. Additionally, some products such as earrings and piercings cannot be returned or exchanged for hygiene reasons, except in the case of a defect.

The right of revocation can be exercised by sending an email clearly expressing this decision to contact@reliabijoux.com , mentioning the order number. Any other means of declaration of revocation is accepted, provided that it is clear and unequivocal.

If the right of withdrawal is exercised within the specified period, the price of the products purchased and the delivery costs will be refunded. However, the return costs remain the responsibility of the customer.

The exchange or refund will be made within 14 days of receipt of the products returned by the customer, in accordance with the conditions set out above.

Exceptions: In accordance with Article L. 221-28 of the Consumer Code, the right of revocation does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized, nor to goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health.

11. Legal guarantees

Unless it is a legal entity or a natural person acting for purposes falling within the scope of its commercial, industrial, craft or liberal activity, the Customer benefits in any event from the legal guarantees on the basis of which it can act. Rélia Bijoux is thus liable for defects of conformity and hidden defects under the conditions provided respectively by articles L 217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

Article L 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity that exists at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility under the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 217-7 of the Consumer Code: Defects of conformity that appear within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.

Article L 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the extent of the defect. He is then required to proceed, unless impossible, according to the option not chosen by the buyer.

Article L 217-10 of the Consumer Code: If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer taking into account the nature of the goods and the use he is seeking. However, the sale cannot be cancelled if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the allocation of damages.

Article L 217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed by two years from delivery of the goods.

Article L 217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1644 of the Civil Code: In the case of Articles 1641 and 1643 , the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.

Article 1648, paragraph 1, of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

When acting under the legal guarantee of conformity, the Client:

• Benefits from a period of 2 years from delivery of the goods to act;

• May choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;

• Is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee granted by Rélia Bijoux.

When acting under the legal guarantee for hidden defects, the customer can choose between cancellation of the sale or reduction of the sale price in accordance with article 1644 of the Civil Code.