General Conditions of Sale and Use

These terms and conditions of sale and use govern all sales made by Rélia Bijoux through its website reliabijoux.com. By accessing our site and using our services, you agree to the conditions described below. Please read them carefully.

1. Acceptance of the general terms and conditions of sale and use

By using our website and placing an order with Rélia Bijoux, you agree to be bound by these terms and conditions of sale and use, as well as all policies and terms and conditions referenced herein or accessible via hyperlink. If you do not agree to all the terms of this agreement, you may not be able to access the website or use our services.

2. Use of the site

You agree to use our site only for lawful purposes and in accordance with these terms and conditions of sale and use. You agree not to use our site for any unlawful or illegal activities.

3. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, videos, data, software, and source code, is the exclusive property of Rélia Bijoux. You agree to respect all intellectual property rights related to our website and not to reproduce, copy, distribute, transmit, display, sell, license, or exploit this content in any way without our prior authorization.

4. The products

The items subject to these terms and conditions are those presented on our online store, reliabijoux.com, and are clearly identified as being sold and shipped by Rélia Bijoux. Their availability is subject to current stock levels.

Each product is described and illustrated with the utmost precision to best reflect its characteristics. However, despite our best efforts, minor differences may exist between the images and the final product, without affecting its quality or use.

In the event of a stock shortage at our suppliers, Rélia Bijoux reserves the right to offer and/or deliver an item with a similar, or even identical, aesthetic to the product originally ordered, in order to ensure customer satisfaction. In this case, our commitment to quality and conformity remains strictly upheld.

5. Order

The website customer must be a consumer, a natural person of legal age and capacity. To place an order, you must complete the order form available on our website. The sale will be considered final after the order confirmation has been sent by email and full payment has been received.

All orders imply acceptance of the prices and descriptions of the products available for sale. Any dispute regarding this will be addressed within the framework of a possible exchange and the guarantees outlined below.

In certain cases, including non-payment, incorrect address or other problem with the customer's account, Rélia Bijoux reserves the right to block the order until the problem is resolved.

For any questions regarding order tracking, you can contact us by email: contact@reliabijoux.com .

6. Payment method

Placing an order on our online store implies a commitment to payment on the part of the customer. Therefore, to finalize their order, the customer must make full payment on the same day as the order, using the credit card payment method. By proceeding with payment, the customer guarantees to Rélia Bijoux that they have the necessary authorization to use this payment method.

However, Rélia Bijoux reserves the right to suspend all order processing and delivery in the event of refusal of payment authorization by bank card by officially accredited organizations, or in the event of non-payment.

7. Price

Rélia Bijoux reserves the right to modify its prices at any time, while committing to apply the prices in effect at the time of the order, subject to availability on that date. The prices displayed include VAT applicable at the time of the order, and any change in the VAT rate will be automatically reflected in the price of the products. Similarly, any changes in taxes or contributions may also affect the selling price of the products. Therefore, the customer can be assured that the prices charged always reflect market conditions at the time of purchase.

8. Delivery and refund policy

We pride ourselves on ensuring the availability and delivery of our products as quickly as possible. Shipments are generally made as soon as the order is received (business days), except in exceptional circumstances or if our online store is temporarily closed, in which case we will inform you in the delivery section of our store.

Shipping times begin from the order registration date indicated on the order confirmation email. However, in some cases, this period may extend up to 30 business days after the order is fulfilled (contract concluded). If, for any reason, we are unable to meet this deadline, please contact us to arrange a reasonable extension.

If this additional deadline is not met, you have the right to cancel the contract. You can inform us of your decision by registered letter with acknowledgment of receipt after exchanging emails at contact@reliabijoux.com . In this case, we undertake to fully reimburse you within 14 days of receiving your cancellation notice.

If a product you ordered is unavailable, we will inform you as soon as possible. You will then have the choice between canceling your order and requesting a full refund within 14 days of your payment being processed, or opting for a product exchange.

9. Delivery Methods

Our products are delivered according to the terms specified during the ordering process. We ship your purchases to the address you provided. It is your responsibility to verify the accuracy of the information provided. Any package not delivered due to an incorrect or incomplete address will not be reshipped.

All our deliveries are made with a tracking number. Therefore, if the carrier's tracking indicates that the package has been delivered to the address provided, the order will be considered delivered. In the event of a dispute or problem after this delivery confirmation, Rélia Bijoux cannot be held responsible.

We invite you to check the condition of the packaging upon receipt. If it is damaged, please inform us immediately.

For products requiring a return, you must contact our customer service department at contact@reliabijoux.com within 14 days of receipt. No returns will be accepted without prior contact. Upon your request, return instructions will be sent to you by email. Returns will only be accepted if the product is in its original condition, unworn, and in its original packaging. The customer must also provide us with the return package tracking number. In accordance with our return policy, return shipping costs are the responsibility of the customer.

For any claim concerning a delivery error or non-conformity of the products with the order, the customer also has a period of 14 days following receipt to send us a request by email to contact@reliabijoux.com .

Claims must be submitted within the time limits and according to the procedures indicated above. Any claim submitted after the deadline or inconsistent with these requirements will not be considered and will release Rélia Bijoux from all liability.

10. Application of the Right of Withdrawal

In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, the customer has a period of 14 days from receipt of their order to return any unsatisfactory item and request an exchange or a refund, without additional costs, with the exception of return costs.

Returns must be made in their original and complete condition, including packaging and accessories, allowing them to be resold as new.

It is important to note that damaged, soiled, or incomplete products will not be accepted for return. Furthermore, certain products such as earrings and piercings are neither returnable nor exchangeable for hygiene reasons, except in the case of a defect.

The right of withdrawal can be exercised by sending an email clearly stating this decision to contact@reliabijoux.com , mentioning the order number. Any other means of declaring withdrawal is acceptable, provided it is clear and unambiguous.

If the right of withdrawal is exercised within the specified period, the price of the purchased products and the delivery costs will be refunded. However, the return shipping costs remain the responsibility of the customer.

The exchange or refund will be made within 14 days of receipt of the products returned by the customer, in accordance with the conditions stated above.

Exceptions: In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized, nor to goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health.

11. Legal Guarantees

Unless the Client is a legal entity or a natural person acting for purposes related to their commercial, industrial, craft, or professional activity, they are entitled in all cases to the legal guarantees under which they may take action. Rélia Bijoux is therefore liable for defects in conformity and hidden defects under the conditions stipulated respectively by Articles L 217-4 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.

Article L217-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision.

Article L 217-5 of the Consumer Code: To be in conformity with the contract, the goods must: 1° Be fit for the purpose usually expected of similar goods and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; – possess the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or possess the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, made known to the seller and which the latter has accepted.

Article L217-7 of the Consumer Code: Any lack of conformity that appears within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is six months. The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.

Article L217-9 of the Consumer Code: In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse the buyer's choice if it entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In such a case, the seller is obligated to proceed, unless impossible, according to the option not chosen by the buyer.

Article L217-10 of the Consumer Code: If repair and replacement of the goods are impossible, the buyer may return the goods and receive a full refund or keep the goods and receive a partial refund. The buyer has the same option: 1° If the solution requested, offered, or agreed upon pursuant to Article L217-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be implemented without significant inconvenience to the buyer, taking into account the nature of the goods and the intended use. However, the sale cannot be rescinded if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: The provisions of Articles L. 217-9 and L. 217-10 apply at no cost to the buyer. These same provisions do not preclude the awarding of damages.

Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L217-16 of the Consumer Code: When the buyer requests the seller, during the term of the commercial warranty granted upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least seven days is added to the remaining term of the warranty. This period begins from the date of the buyer's request for service or the date the property is made available for repair, if the latter is later than the request for service.

Article 1641 of the Civil Code: The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1644 of the Civil Code: In the case of articles 1641 and 1643 , the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.

Article 1648, paragraph 1, of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

When acting under the legal guarantee of conformity, the Customer:

• The party has a period of 2 years from the delivery of the goods to take action;

• May choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;

• Is exempt from providing proof of the existence of the non-conformity of the goods during the 24 months following delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee granted by Rélia Bijoux.

When acting under the legal guarantee against hidden defects, the customer can choose between rescinding the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.